Terms and Conditions

Remember, our main goal is to keep you happy, so if you have any problems at any time, please contact us to discuss your specific issue.

FQToners.com has the right to change its policies and terms and conditions at any time, with their application being effective from the moment they are published on the website. The terms and conditions include approval for changes to the terms and policies by our website at any time, and commitment to them, including the resulting policies and practices.

You should be careful to review the privacy policy and terms from time to time to see any new updates from our website, as continued use of your account after any changes to the policies constitutes acceptance of the new policies and terms. If you do not agree to the current terms and conditions of our website or any new policies, you can cancel your account.

These terms and conditions set out the basis on which you may use our website and place orders for items from FQToners.com.

By using this website and submitting an application, you agree to our terms and conditions.

Supply of goods:

The supply of Goods by Fahad Nasser Al Qahtani Trading Est. ("Seller") is subject to and conditioned upon acceptance by the Seller of the following terms and conditions, which apply regardless of any purported waiver, express or implied, by or on behalf of the Seller. In the event of any conflict between these Terms and any terms proposed by the purchaser of the Goods ("Buyer"), these Terms and Conditions shall apply.

Any condition which the Buyer wishes to apply to any supply of Goods must be agreed in writing by the Seller.

1. Risks:

The risks in connection with the goods supplied pass to the buyer upon their delivery into the buyer's possession or to the carrier or place of delivery designated by the buyer, and the seller shall have no liability whatsoever for any loss or damage occurring thereafter unless the risk arises from a defect in manufacturing, in which case the manufacturer shall be liable for such damages.

2. Damage or loss of goods during shipping:

All ink and printer cartridges are inspected upon delivery to the shipping company. The seller will not accept liability for damage to the goods during shipping if the customer receives them. Buyers should not accept damaged or defective goods or sign any receipts until they have visually confirmed that the package is intact and unopened or damaged. If the goods are lost to the shipping company, a new package will be sent to the customer.

3. Transfer of ownership:

Notwithstanding Condition 1, title to and equitable ownership of the supplied goods shall remain with the Seller until the Seller has received full payment of all monies due in respect of the supplied goods.

4. Prices:

All prices quoted by the Seller are subject to change without notice unless otherwise expressly agreed to in writing by the Seller or expressly stated in a tender form issued by the Buyer.

5. Value Added Tax:

All product prices displayed in the store include value-added tax, which will be charged on invoices at the applicable rate.

6. Warranty:

Fahad Nasser Al-Qahtani Trading Establishment guarantees its FQ, Pentium and Deli products against manufacturing defects and malfunctions. It also guarantees that HP, Canon and other brand products are original and not counterfeit. Therefore, you should consult the agents of these brands in case of any problems or malfunctions, whether with printers or inks. The role of our customer service or salesperson is advisory or guidance only in these cases.

7. Product appearance:

The product image displayed may vary due to ongoing changes in the external design, country of manufacture, or year of production. This does not affect the operating performance at all. Therefore, the seller bears no legal responsibility due to differences in the external packaging of the displayed product.

8. Shipping and preparation:

• We aim to ship your shipment within 24 hours, and to receive it within 3 days at most, so don't worry, we're working hard to make it happen.
• Order processing takes from 1 to 7 business days (weekends and holidays not included).
• Order shipping time varies depending on the policies of the selected shipping companies and the customer's city. The shipping company's delivery time to the customer ranges from 1 day to a maximum of 14 days.

(Please note that after the shipment is delivered to the shipping companies, the store does not bear any responsibility for any loss, damages or expenses arising from the delay in the delivery of shipments by the shipping companies for any reason. The shipping company bears full responsibility for this matter and it alone decides the reasons for not delivering it to the customer on time)

• Please do not accept the shipment if it is damaged, has water or oil stains, or is open. Your receipt of the shipment indicates that it was in good and original condition.

• In some cases, the shipping representative may ask the customer to pick up the order from one of the shipping warehouses or another area close to the stated shipping address due to its location in a remote area, or the difficulty of delivery due to the rugged geographical nature, or the presence of delivery risks according to the shipping company’s policy. This does not impose any responsibility on the company.

• If you encounter any problems with shipping companies, please contact customer service, who will provide you with correct and appropriate guidance and assistance with any problems you may encounter.

9. Shipping fees:

• Order shipping fees are determined automatically based on the selected shipping company and the actual weight and volume of the products. They typically start at 28 for the first 5 kilograms and increase depending on the order's weight, size, quantity, and recipient city. The same original fees also apply to returned orders.
• We do not set shipping fees, and shipping companies alone decide the cost of the shipment.
• If you encounter any issues with shipping pricing, please contact customer service for appropriate support.

Express Shipping Service:

• This process applies to products purchased before 2:00 PM (subject to official business hours).
• After 2:00 PM, delivery may be made on the same day, without any obligation to the online store.
• This service applies to online orders for specific areas in Riyadh.
• Express parcel delivery only applies to orders weighing less than 30 kg at the fee shown during checkout for each order.
• For orders weighing more than 30 kg, the customer may be contacted to add the appropriate additional shipping cost.
• Delivery is based on the data provided on the online store invoice only.
• Any change in customer data that is contrary to what is stated on the invoice based on the customer's request may be rejected or additional fees may be added.
• If the customer is not present to receive the order, it will be reshipped at a later time for a similar fee.
• If the customer cannot be reached to receive the order, delivery will be suspended, and the order will be reshipped at a later date for a similar fee.
• If the customer is unable to receive the order more than once in the case of cash on delivery, the order will be canceled and the customer will be blocked.
• In case the customer is not available, the online store has the right to reschedule according to the date available in the delivery schedule.
• Installation, maintenance, testing, or any similar services cannot be added to the express delivery service.
• If you request express delivery after choosing another shipping company, you will be charged the express shipping fee, and the other shipping fee will not be refunded.
• Express delivery fees are non-refundable under any circumstances, unless the non-delivery is caused by circumstances specific to the online store.
• The online store is not responsible for any delay in express delivery service, which may be due to factors beyond our control.
• There is no specific time for express delivery, and express delivery is not possible during weekends or official holidays.
• In case of any problems with the products during delivery (deficiencies or breakages), the problem will be resolved within 24 hours.
• For more information or assistance, please contact us.

(In the event of emergency circumstances that prevent the delivery of the order on the same day, we pledge to give priority to processing the order, taking into account the circumstances and reasons)

10. Payment:

Payments are made by card via payment gateway, bank transfers, installment companies, or cash on delivery, as available, unless otherwise agreed upon in writing between the store and the buyer. The goods are delivered for shipment to the customer after ensuring that the customer has paid the full amount. Therefore, the store has the right to wait to ship the order until it is confirmed that the amount has been transferred and that there is no problem or fraud in the payment.

Cash on delivery:

When you confirm your order with customer service, you are obligated to pay the shipping cost if you do not receive the order.

The store may resort to the judiciary and competent authorities to compensate for any damage that may occur due to the customer not receiving the order.

Please note that the maximum invoice value for this service is 500 riyals.

The online store has the right to cancel any order that it suspects to be fraudulent without consulting the customer.

11. Return and exchange:

In the event that the customer requests to replace the order for any reason during the permitted period for replacement or return, he is required to deliver the product as is to the shipping representative until the new order is sent. This also applies in the event of a return for any reason. The order is first delivered to the shipping representative before the amount is returned to the customer for inspection and to ensure its suitability for the store to return the value of the product after deducting the shipping value in the event of replacement or return without there being an error on the part of the seller or damage to the product.

(During the exceptional promotional periods for returning or exchanging ink within a period of 30 days, in the event that the customer is not satisfied with the quality of the ink, the amount will be returned to the customer in the event of a request to return the ink. However, in the event of an exchange, it cannot be replaced with the same ink number that was returned and must be replaced with another ink number)

Pricing Policy and Price Errors

We strive to provide accurate information about our products and prices, but in some cases, unintentional pricing errors may occur. Therefore, we explain our pricing and error policy as follows:

1. Accuracy of prices and information

• We make every effort to ensure the accuracy of pricing and all product information. However, pricing errors may occur due to technical glitches, human error, or incomplete updates.
• In the event that an error is discovered in the price of a particular product, we reserve the right to correct the price or cancel the order before shipping is complete.

2. Handling orders containing pricing errors

• If there is a clear error in the price, such as the product being displayed at a price that is too low or unreasonable compared to its actual price, we reserve the right to cancel the order even if payment has been made.
• In the event that an order is cancelled due to a price error, the customer will be notified immediately, and any amount paid will be fully refunded using the same payment method used.

3. When is the price final?

• The final price of the product is the price that appears upon completion of the payment process after the order has been reviewed by our team.
• Once the order is accepted and sent for shipping, the price cannot be modified or cancelled due to price differences.

4. Update prices and promotions

• We reserve the right to change prices or modify promotions at any time without prior notice.
• The price difference cannot be refunded if the product price is modified after the purchase is completed.

5. Dispute Resolution Policy

• If you have any questions or objections about prices, please contact customer service. We will work to provide appropriate solutions to ensure customer satisfaction and protect our commercial rights.

12. Purchase service through the nearest representative:

1- Our representatives are happy to serve you during official working hours.

2- Each representative has a specific geographical area within which he works.

3- The representative has the right to request information such as name, mobile number, or bank account to complete transactions.

4- The representative has the right to refuse to receive an order from a customer if there is a suspicion of fraud.

5- The full amount for any pre-purchase orders must be paid after the sale price is approved by bank transfer to the institution’s account.

13. Year:

In general, any transactions the Seller may enter into, including any contracts for the supply of goods that may be subsequently entered into, with other parties, including Buyers, must be concluded in accordance with Conditions 1 to 9 above. In addition, the Seller will ensure that any condition the Buyer may seek to impose on any subsequent contract between the Buyer and Seller does not conflict with any of the prior terms under which the Seller is operating. Should such conflicts be discovered after the commencement of the Contract, the Seller reserves the right to terminate any such agreement without further notice, in which event the Seller will not be liable for any losses, damages, or expenses arising therefrom.

intellectual property:

To the fullest extent permitted by law, Fahad Nasser Al Qahtani Trading Est. provides this website and its contents on an "as is" basis and reserves all rights to the FQ trademark. No person or organization may use it without prior written permission from the owner. Fahad Nasser Al Qahtani Trading Est. has the right to take appropriate legal action against any violation or misuse.

Disclaimer:

• If a product is not available in stock on the website, the website management has the right to inform the customer of the product's unavailability and replace or cancel the order, with the money returned to the customer in the same way it was paid.
• Sales are made within the Kingdom of Saudi Arabia only, and we are not responsible for any orders shipped abroad.
• The website administration is not responsible for customers not being aware of the policies in effect in the website administration and explained to all website visitors.

In an effort to provide our customers with the most up-to-date information, pricing and availability information is subject to change without notice.